Legal · DRAFT

Refund & Returns Policy

Last updated: 17 August 2026 · Warsha (Lebanon)

This policy explains how refunds and returns work for orders placed on Warsha. Warsha is a marketplace platform; the shop you ordered from is the seller of the products. Warsha helps coordinate communication and dispute resolution but does not guarantee every outcome.

1. Cash on delivery (COD) — how payment works today

Current payment method: cash on delivery only. You pay the delivery driver in cash when your order arrives. If you reject the delivery or refuse to pay, the order may be cancelled or returned to the shop according to shop policy and operational constraints.

Because payment is collected at the door, many disputes are resolved before cash changes hands — for example by inspecting materials on delivery and refusing damaged or clearly wrong items.

2. When a refund or return may apply

You may have grounds for a return or refund (subject to shop policy and law) if:

Wrong item — you received a different product, size, quantity, or specification than ordered.
Damaged or unusable — materials arrived broken, water-damaged, or otherwise not fit for ordinary use in building work, where the damage was not caused after delivery.
Materially not as described — the listing was significantly misleading (brand, grade, dimensions, etc.).
Non-delivery — the order was marked delivered but you did not receive it (investigation required).

Building materials may be heavy, custom-cut, or non-resalable. Shops may refuse returns for change-of-mind or opened/built-in goods unless required by law.

3. How to report a problem

At delivery (COD): inspect materials where possible before paying. Note visible damage or wrong items with the driver and shop via in-app order chat.
After delivery: open the order in the Warsha app, use order chat, and email warshaa961@gmail.com with your order ID, photos, and a short description.
Report within [COMPLAINT_WINDOW] of delivery unless a longer period is required by law.

4. Who refunds you

Refund responsibility will be allocated as: [WHO_REFUNDS] (for example shop, delivery partner, or shared — to be confirmed with counsel and operations). Warsha may facilitate communication but is not a bank or escrow provider under the current COD model.

For COD orders, refunds are typically returned as cash returned in person, shop credit, or another method agreed with the shop — not via card chargeback (no card is charged today).

5. Partial deliveries & cancellations

If the shop cancels before dispatch, you owe nothing.
If only part of an order can be supplied, you may pay only for accepted items (subject to shop agreement).
Delivery fees, if any, may be non-refundable once a trip has started — policy TBD per shop.

6. When we add card or wallet payments

Warsha may add Whish, OMT, cards, or other payment methods later. When that happens, refund timing (for example return-to-wallet vs. bank reversal) will be updated in this policy and at checkout. Until then, COD rules above apply.

7. Contact

Refund questions: warshaa961@gmail.com · +961 78 865 535