Legal · DRAFT

Privacy Policy

Last updated: 17 August 2026 · Applies to Warsha in Lebanon

Warsha (“we”, “us”, “our”) operates a building-materials marketplace in Lebanon connecting buyers, shops (suppliers), and delivery partners. This policy explains what personal information we collect, how we use and share it, and your choices.

Who we are

Warsha operates the Warsha mobile application, related website pages, and onboarding services. Operator details (to be confirmed with counsel):

Legal entity: [LEGAL_ENTITY_NAME] ([LEGAL_FORM])
Registered address: [REGISTERED_ADDRESS]
Country: Lebanon
Contact: warshaa961@gmail.com · +961 78 865 535

Information we collect

Account details — name, email, phone (if provided), role (buyer, shop owner, or delivery), profile photo, and information you enter in the app.
Social login — if you sign in with Google or Facebook (Meta), we receive basic profile data they share with us (typically name, email, and profile photo), according to your settings with those providers.
Orders & addresses — cart contents, order history, delivery addresses, zone/town/street details, and map pin locations you choose at checkout.
Location & maps — when you pick a delivery pin or use delivery features, we process coordinates and place labels through Google Maps (and related geocoding services). Delivery partners may share live location while fulfilling an active order.
Shop & product data — for shop accounts: store name, location, catalog, prices, stock flags, and product or store images you upload.
Order chat — text messages and voice notes exchanged in order-related chat between buyers, shops, and delivery partners involved in that order.
Early registration (website) — if you submit the pre-launch registration form, we collect business name, contact person, email, phone, city/coverage, product description, and partner type. This is stored in our systems (including Firestore) and may be emailed to our team for onboarding.
Technical data — device and app diagnostics, authentication tokens, and logs needed to run, secure, and troubleshoot the service.

How we store and process data

We use Google Firebase and related Google Cloud infrastructure, including:

Firebase Authentication — sign-in and account identity
Cloud Firestore — profiles, catalogs, orders, chats, saved addresses, carts, and early-registration leads
Firebase Storage — profile photos, shop logos, product images, category images, and chat voice notes

Data is processed to provide the marketplace, fulfill orders, enable delivery coordination, support accounts, and prevent abuse. We do not describe Firebase as our “legal entity”; Google acts as a service provider / processor for infrastructure. See our Data Processing Addendum (DRAFT) for partner review.

How we use your information

Create and manage your Warsha account
Display products, shops, categories, and order status
Process orders and coordinate cash-on-delivery fulfillment
Share delivery details with the shop and driver assigned to your order
Provide in-app messaging related to orders
Respond to support, onboarding, and early-registration requests
Secure the service, enforce our Terms, and prevent fraud or abuse

Sharing

We do not sell your personal information. We share data only as needed to operate Warsha:

Infrastructure providers — Google (Firebase, Maps), and email/form tools used for website registration notifications.
Other marketplace participants — shops and delivery partners involved in your order receive information needed to fulfill it (for example customer name, phone, delivery address, map pin, order contents, and chat messages for that order).
Shops as independent controllers — shop owners may be independent controllers of catalog and business data they upload. Their use of buyer information outside Warsha should follow their own policies and applicable law.
Social login providers — Google and Meta/Facebook process sign-in according to their own policies.
Legal & safety — when required by law, to protect rights, or to respond to valid requests from authorities.

Payments today: checkout is cash on delivery (COD) only. We do not currently process card or wallet payments in the live app. When we add payment partners in the future, this policy will be updated.

Retention

We keep account and order information while your account is active and for operational, legal, accounting, or dispute purposes. Target retention periods for orders and related records: [ORDER_RETENTION] (to be confirmed with counsel). You may request deletion as described on our Data deletion page.

Security & insurance

We use industry-standard measures appropriate to a marketplace startup, including access controls and Firebase security rules. No system is perfectly secure. Cyber insurance coverage is to be arranged with a broker and is not in place as of this draft.

Your choices

Update profile details and profile photo in the Warsha app where available
Disconnect Google or Facebook access via those providers’ settings
Delete your account in the app (Account settings → Delete account), or email warshaa961@gmail.com
Request access, correction, or deletion — see Data deletion

Children

Warsha is intended for adults engaging in commercial or household purchasing of building materials. It is not directed at children.

Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of Warsha after an update means you accept the revised policy, subject to applicable law.

Contact

Privacy questions: warshaa961@gmail.com · +961 78 865 535